Then he goes on to point out that not only does the Store app need to be installed per user from the Microsoft Store, but the installation also requires local administrator privileges. We could simply have them launch Quick assist and then give them a six-digit support code (Very simple). The version of Quick Assist that came natively installed with Windows 10 was great because we could instantly provide assistance to anyone with Windows 10, regardless of whether it was their home computer or their work (domain-attached) computer. How is this exciting news? This is a big problem for our company. This does not go down well with users or administrators. Microsoft employee Nathan Pfeifer tries to sell the change under the heading "exciting news". The announcement of the change in strategy at Quick Assist can also be found in the Techcommunity post Remote assistance with Quick Assist is changing. A post by a Microsoft employee states, that the old app will no longer be usable after mid-May 2022 (I've also seen as the deadline in the comments). The colleagues from Bleeping Computer write that the new app will be available in the Store from (this Microsoft support post says, that the new Quick Assist version was released on April 28, 2022). Those who want to receive or provide remote support for Windows systems will need the new Quick Assist app from the Microsoft Store in the future (requires Windows 10 build 17763.0, so Windows 10 LTSC versions like 1607 are not supported). There, one learns that the Quick Assist app currently integrated in Windows 10/11 has reached the end of its support. The Apannouncement Remote assistance with Quick Assist is changing is changing by Russell Mosier and Bianca Taylor on the Office Insider blog pretty much passed me by. But now there is a new development that may not be met with joy – because Quick Assist is only available via Windows Store as of today. On April 22, 2022, I had already written about this application and issues in the blog post Quick Assist: Intune certificate expired and TLS problems in Windows. The Windows Quick Assist app (Remote Assistance) lets people get or provide PC support over a remote connection. Microsoft has published the article Solve PC problems over a remote connection on the subject.
Quick Assist is the English-language name for the remote support included in Windows and in Intune.
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